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Privacy Policy

1. Introduction

Welcome to the www.maya.com.bd website (the "Site"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information. By accessing the Site, you agree to the terms outlined in this Policy.

2. Information We Collect

We collect various types of information when you interact with our Site, including:

Personal Information:

Name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, payment card details, or bank account details.

Order Information:

Data necessary to process purchases, fulfill orders, and handle returns or claims.

Usage Data:

Information on how you use the Site, including IP address, browser type, and interaction history.

Communication Data:

Information collected when you contact us via chat, email, or other channels.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.
  • To administer your account and provide customer service.
  • To improve our Site, customize content, and analyze user trends.
  • To send promotional communications if you have opted in.
  • To conduct market research and improve our services.
  • To comply with legal obligations and protect against fraud.

4. Disclosure of Your Information

We may share your data under the following circumstances:

With service providers:

Third-party vendors who assist with order fulfillment, payment processing, and customer support.

For legal reasons:

If required by law or to enforce our terms and conditions.

In business transfers:

In the event of a merger, acquisition, or asset sale.

For fraud prevention:

To protect against fraudulent transactions and security threats.

We do not sell or rent your personal data to third parties without your explicit consent.

5. Data Security

We implement appropriate technical and security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server storage. However, you are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data under applicable laws.
  • Opt-out of marketing communications at any time.

To exercise these rights, please contact us at [email protected]

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this Policy or as required by law.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of third-party sites before sharing any personal information.

9. Data Deletion Request

If you would like us to remove your personal data, including any information associated with "Facebook Login," please contact our support team at [email protected]. We will process your request in compliance with applicable laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date. Your continued use of the Site after such changes constitutes acceptance of the updated Policy.

For any questions or concerns regarding this Privacy Policy, please contact us at[email protected]